WARRANTY

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STEIN Bathroomware supplies carefully selected products at excellent quality and value. In addition to the consumer Guarantees act 1993, Stein offers the below warranties on its products.

Please read this document alongside our STEIN aftercare policy, which can be found on our website at www.stein.co.nz. This is an important document that must be read alongside our warranty policy.

Showers

  • Residential Warranty*: 5 Years
  • Commercial Warranty*: 1 Year
Click here for the Shower Warranty

Basins

  • Residential Warranty*: 5 Years
  • Commercial Warranty*: 5 Years

Bathroom Mirrors

  • Residential Warranty*: 5 Years
  • Commercial Warranty*: 5 Years

Mirror Cabinets

  • Residential Warranty*: 5 Years
  • Commercial Warranty*: 1 Year

Splashbacks

  • Residential Warranty*: 5 Years
  • Commercial Warranty*: 5 Years

Bath Screens

  • Residential Warranty*: 5 Years
  • Commercial Warranty*: 1 Year

PVC Shower Seals

  • Residential Warranty*: 1 Year
  • Commercial Warranty*: 1 Year

Vanities

  • Residential Warranty*: 5 Years
  • Commercial Warranty*: 5 Years

Toilets (Cistern and Pan)

  • Residential Warranty*: 5 Years
  • Commercial Warranty*: 1 Year

Toilets Parts

  • Residential Warranty*: 2 Years
  • Commercial Warranty*: 1 Year

*Limitations

  • Wear of working parts.
  • Breakages after receipt of goods.
  • Plumbing failures causing consequential damage.
  • Minor discrepancies that do not affect visual or operational performance.**
  • Non-compliance with assembly instructions.
  • Modifications to the product.
  • Paint and laminate surfaces exposed to direct UV.
  • Failures of waterproofing and tiling of shower enclosures and the outcomes.
  • Disregard of the aftercare guidance as available on www.stein.co.nz
  • No consequential property damage will be accepted. It is the owners responsibility to isolate any fault and advise Stein immediately on 07 928 9990.

**Within the national standards for the variations of ceramic ware.
Stein’s limit of responsibility: Replacement and installation of faulty components only.
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